Returns & Exchanges
We are always sorry to hear that a product needs to be returned, but it is important to us that our customers have the best product for their needs, as well as one that fits correctly.
Change of mind:
We offer a 30-day refund or exchange policy from date of purchase. Any returns that fall outside this 30 days will be assessed on a case by case basis. Our returns and exchanges process is as follows:
If you need to return a product that was recommended under our $0 exchange policy, please contact us prior to returning the item. In accordance with our $0 exchange policy, DueSoon will cover all costs associated with returning an incorrectly sized item, and having the correct size sent out.
Should you receive an item that appears to be faulty, please contact us prior to returning the item.
If, after assessment of the item we conclude that it is faulty and not the result of misuse, we will happily replace the item or offer a complete refund. In the case of faulty items, the postage cost incurred by the buyer in returning the item, along with the postage cost in sending a replacement, will be covered by DueSoon.
Returns due to order errors:
In the event you are sent the incorrect product, please contact us prior to returning the item.
All costs associated with returns or exchanges due to an error by DueSoon will be covered by us.
If you have any other queries about your order, shipping or returns, please contact us and we will aim to resolve them as soon as possible.